This course standardizes the entire multi-marketplace operation, from product and inventory management to order care and keeping shop health metrics strong.
What you will learn
- Set up and manage catalogs across marketplaces.
- Order processing, packing and shipping workflows.
- Manage inventory and sync across platforms.
- Customer care and complaint handling.
- Track operational metrics and shop scores.
Course content
- Overview of e-commerce operations in Vietnam.
- Standardizing product information and pages.
- End-to-end order handling workflow.
- Inventory, stock and returns management.
- After-sales care and keeping good ratings.
Who it is for
Operations staff, store managers and owners who want a smooth, low-error team.
After the course
Your team gets a clear operating process that reduces errors and keeps shop metrics stable.